Privacy Policy

Last updated: July 17, 2026

Novah Healthcare is committed to protecting the privacy and confidentiality of the personal health information entrusted to us. This policy explains how we collect, use, disclose, and safeguard your information.

As an allied health clinic in Ontario, we are governed by the Personal Health Information Protection Act, 2004 (PHIPA). Where federal privacy law applies to our commercial activities, we also observe the principles of the Personal Information Protection and Electronic Documents Act (PIPEDA). This policy is based on the recognized privacy principles reflected in that legislation.

“Personal information” is information about an identifiable individual — including a person’s personal characteristics, health, activities, or views. Business information, such as the details on a business card, and de-identified or aggregated information from which an individual cannot be identified, are not protected by privacy legislation.

Accountability for Personal Information

Novah Healthcare is responsible for the personal information under its control and has designated a Health Information Custodian who is accountable for the clinic’s compliance with PHIPA:

Dr. Trung Ngo
Unit 104 – 170 Queensway West
Mississauga, ON L5B 3A8
905-848-6682

Identifying Purposes for the Collection of Personal Information

Novah Healthcare identifies the purposes for which personal information is collected at or before the time of collection. The primary purposes are the delivery of direct patient care, the administration of the health care system, research, teaching, statistics, and meeting legal and regulatory requirements. The kinds of information we may collect include, but are not limited to:

  • Personal characteristics (gender, age, identification or claim number, home address, phone number, language spoken, etc.).
  • Health information (health history, health condition, test results, physical examination findings, diagnosis, clinical opinion, functional measurements, treatment notes, prognosis, treatment responses, recommendations, etc.).
  • Activities (occupation, profession, employer, work hours, etc.).

Consent for the Collection, Use, and Disclosure of Personal Information

Novah Healthcare ensures that individuals are advised of the purposes for which their information will be used. You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice, by contacting the Health Information Custodian. Withdrawing consent may affect our ability to provide certain services.

Limiting Collection of Personal Information

The collection of personal information is limited to what is necessary for the purposes identified by Novah Healthcare. Information is collected by fair and lawful means.

Limiting Use, Disclosure, and Retention of Personal Information

Personal information is not used or disclosed for purposes other than those for which it was collected, except with the consent of the individual or as required or permitted by law. Personal health information is retained only as long as necessary to fulfil the identified purposes and to meet our professional and legal record-keeping obligations, after which it is securely destroyed, erased, or de-identified.

Ensuring Accuracy of Personal Information

Personal information is kept as accurate, complete, and up-to-date as is necessary for the purposes for which it is to be used.

Ensuring Safeguards for Personal Information

We protect personal information with safeguards appropriate to its sensitivity, guarding against loss or theft as well as unauthorized access, disclosure, copying, use, or modification. These safeguards include physical, organizational, and technological measures. Novah Healthcare protects personal information regardless of the format in which it is held.

In the event of a privacy breach that poses a real risk of significant harm, we will notify affected individuals and the Information and Privacy Commissioner of Ontario as required by law.

Your Personal Information and Our Website

Our website, novahhealthcare.ca, collects limited information to help us operate the site and improve your experience:

  • Analytics. We use web analytics to understand how visitors use our site (for example, pages visited and general location). This information is used in aggregate to improve the website and is not used to identify individual visitors.
  • Online booking. Appointment requests are handled through our third-party booking provider, Jane App. Information you submit through booking is governed by Jane App’s own privacy practices in addition to this policy.
  • Contact forms. Information you send us through website contact forms is used solely to respond to your inquiry.
  • Newsletter. If you subscribe to our newsletter, we use your email address only to send you the communications you requested. You may unsubscribe at any time.
  • Embedded social content. Our site may display content from our social media accounts (such as YouTube). Interacting with embedded content may be subject to the privacy practices of those platforms.
  • Cookies. Our website may use cookies to support basic site functionality and analytics. You can control cookies through your browser settings.

We do not run advertising-tracking on our website. Novah Healthcare does not use advertising pixels or ad-network tracking (such as advertising-platform pixels or ad-conversion tags) and does not sell your personal information.

Openness About Personal Information Policies and Practices

Novah Healthcare makes information about its policies and practices readily available. For example, we may post signs, make brochures available at our place of business, or provide access online.

Individual Access to Own Personal Information

Upon request, an individual will be informed of the existence, use, and disclosure of his or her personal information and will be given access to that information. An individual may challenge the accuracy and completeness of the information and have it amended as appropriate.

Note: In certain situations, Novah Healthcare may not be able to provide access to all the personal information it holds about an individual. Exceptions to the access requirement are limited and specific. The reasons for denying access will be provided to the individual upon request. Exceptions may include information that contains references to other individuals, information that cannot be disclosed for legal, security, or commercial proprietary reasons, and information that is subject to solicitor-client or litigation privilege.

To gain access to personal information, individuals may make a verbal or written request and must provide proof of identity. Novah Healthcare may require some time to retrieve the requested information. Nominal fees may apply for making copies of personal information. In some circumstances, Novah Healthcare may request that the personal information be sent to an appropriate health practitioner for explanation if the information is sensitive. Novah Healthcare reserves the right to deny access to personal information, with a complete explanation of why.

Challenging Compliance with Novah Healthcare's Privacy Policies and Practices

An individual may address a challenge concerning compliance with this policy to the Health Information Custodian. Novah Healthcare has procedures in place to receive and respond to complaints or inquiries about its handling of personal information.

For more general inquiries, the Information and Privacy Commissioner of Ontario oversees the administration of privacy legislation and acts as an ombudsman for privacy disputes. The Commissioner can be reached at:

Information and Privacy Commissioner of Ontario
2 Bloor Street East, Suite 1400
Toronto, ON M4W 1A8
Toronto Area: 416-326-3333
Long distance: 1-800-387-0073
TDD/TTY: 416-325-7539
Fax: 416-325-9195
info@ipc.on.ca

This policy may be updated from time to time. The “last updated” date at the top reflects the most recent revision.

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